Shipping policy

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed after 3:00 PM (Eastern Time, EST) will be processed on the next business day.

During peak seasons, holidays, or promotional periods, processing time may be slightly extended due to high order volume. We appreciate your patience.

2. Shipping Origin & Fulfillment

All orders are shipped exclusively from our United States warehouse to ensure fast and reliable delivery.

Manufacturing Country: China
Fulfillment Warehouse: United States

3. Shipping Methods & Rates

We offer the following shipping options:

Standard Shipping

  • Free shipping on orders over $99 USD
  • Orders under $99 USD will incur a $5 USD shipping fee

Express Shipping

  • Available for all orders
  • Flat rate: $9 USD per order

Shipping fees are calculated automatically at checkout and displayed before payment confirmation.

4. Estimated Delivery Time

Delivery time is divided into processing time and shipping time:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 3–7 business days

Total delivery time may vary depending on destination, customs clearance, and local courier operations.

Please note: Delivery times are estimates only and are not guaranteed.

5. Order Cut-Off Time

Orders placed after 3:00 PM (EST) will be processed on the next business day. This cut-off time ensures proper handling and warehouse scheduling efficiency.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24–48 hours to become active after shipment.

7. Shipping Restrictions

We currently do not ship to:

  • P.O. Box addresses
  • APO / FPO military addresses
  • Certain remote or restricted regions

If an order cannot be delivered due to address limitations, our customer support team will contact you for resolution.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

9. Delays & Force Majeure

Shipping delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Peak season demand
  • Other unforeseen circumstances

We are not responsible for delays caused by third-party logistics providers or customs authorities.

10. Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact our support team. We will assist in tracking or resolving the issue with the carrier.

11. Contact Information

Email: info@snuggleying.com
Phone: +1 330-720-0159
Customer Support Hours: 9:00 AM – 4:00 PM (EST)