Refund policy

1. Overview

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 30-day return policy starting from the date of delivery.

All return and refund requests must comply with the conditions outlined below to ensure a smooth and fair process.

2. Return Eligibility Requirements

To be eligible for a return, items must meet all of the following conditions:

  • Returned within 30 days of delivery
  • In original, unused, and resellable condition
  • Free from stains, damage, washing, or odor
  • Returned with all original packaging, tags, and accessories included

Items that do not meet these conditions may be refused or subject to partial refund at our discretion.

3. Non-Returnable Items

For hygiene and product safety reasons, the following items are not eligible for return:

  • Used or washed products
  • Items damaged due to improper use or handling
  • Products missing original packaging or components
  • Final sale or clearance items (if marked on product page)
  • Customized or personalized products (if applicable)

4. Return Request Procedure

To initiate a return, customers must contact our support team before sending any item back.

Email: info@snuggleying.com

Please include the following information:

  • Order number
  • Full name used in the order
  • Product name(s)
  • Reason for return
  • Clear product photos (if item is damaged or defective)

Our support team will review your request and respond within 1–3 business days with return instructions.

⚠️ Unauthorized returns may not be accepted.

5. Return Shipping Responsibility

  • If the return is due to customer preference (e.g., change of mind, not satisfied), the customer is responsible for return shipping costs.
  • If the return is due to our error (wrong item, defective product, or damaged during shipping), we will cover the return shipping cost or provide a prepaid return label when applicable.

We strongly recommend using a trackable shipping service. We are not responsible for lost return packages.

6. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: 3–10 business days depending on your bank or payment provider

Please note:

  • Original shipping fees are non-refundable (unless the return is due to our error)
  • Refund processing times may vary depending on financial institutions

7. Damaged, Defective, or Incorrect Items

If you receive an incorrect, missing, or defective item, please contact us within 7 days of delivery.

After verification, we may offer:

  • Free replacement
  • Full refund
  • Partial refund
  • Store credit (if applicable and agreed by customer)

We may request photo or video evidence to process the claim.

8. Order Cancellation Policy

Orders can be canceled within 12 hours after placement if they have not been processed or shipped.

Once an order has entered fulfillment or shipping stage, cancellation cannot be guaranteed.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank or payment provider account again
  2. Contact your credit card company, as posting delays may occur
  3. If still unresolved, contact us for assistance

We will do our best to support investigation with your payment provider.

10. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact us at info@snuggleying.com.

11. Shipping Returns Address

Return address will be provided by our customer service team after your return request is approved. Do not send items back without authorization.

12. Customer Support

If you have any questions regarding returns or refunds, please contact us:

Email: info@snuggleying.com
Phone: +1 330-720-0159
Support Hours: 9:00 AM – 4:00 PM (Eastern Time, Monday–Friday)